A call centre in Nairobi. Kenya is the only country in the region with a well-established BPO. It has about 60 operators and counting. File Photo
When Kencall employed some 100 people from Mombasa recently, it had its Tanzania customers in mind. Kiswahili, a language Mombasa residents speak with a fluency and intonation that is as close as one can get to Tanzanians’, is Tanzania’s official language.
The company made the decision in order to make Tanzanians feel at home when being attended to from the Kencall Business Process Outsourcing centre.
