AI eases EA cross-border payments but not costs

Ecobank CEO Jeremy Awori at the Africa Financial Industry Summit in Casablanca, Morocco on December 9, 2024.

Photo credit: Vincent Owino | Nation Media Group

Like many industries across the globe, artificial intelligence (AI) has taken the financial industry by storm, and one of the fast-rising applications is in payments, to solve age-old challenges that have slowed cross-border settlements in the banking sector.

In East Africa, banks have not been left behind in the latest revolution as nearly all have now deployed AI to improve their cross-border payment to local and international customers.