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Sheila Tonui, head butler at the Hemingways Hotel in Nairobi. PHOTO | COURTESY OF KARI MUTU
By KARI MUTU
Sheila Tonui has a passion for bespoke guest service. Leading a team of butlers at the Hemingways Hotel in Nairobi, Sheila wants every guest to have a personalised hotel stay.
“My job is about knowing guests’ needs and meeting them,” she says.
