Safaricom Ethiopia’s network-agnostic M-Pesa app faces access disruption

M-Pesa services

Ethiopia has granted Safaricom a licence to launch M-Pesa services, the telco announced on May 11, 2023. PHOTO | FILE | NMG

Photo credit: File | Nation Media Group

Safaricom’s M-Pesa Ethiopia has reported restricted access to its newly launched financial services app, M-Pesa Lehulum, among users of the state-backed telco Ethio Telecom.

M-Pesa Ethiopia said customers using Ethio Telecom’s mobile data network were unable to log in or complete transactions on the platform, launched on December 1 as a network-agnostic spin-off of Safaricom Kenya’s M-Pesa.