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KCB to close all branches this weekend for maintenance

Monday August 08 2016

KCB Group will temporarily shut down all its branches in Kenya and across the region over the weekend as it undertakes a major systems upgrade.

The lender, the largest by assets in Kenya, announced on Monday that it will be upgrading its core banking system beginning Friday afternoon up to Sunday midnight “to provide customers with a simpler and enhanced banking experience.”

“To facilitate this transition, all KCB branches across the six markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 3:00pm to Sunday August 14, 2016 at midnight,” said KCB in a statement.

However, the bank advised its customers that ATM, mobile banking, point of sales and KCB M-Pesa services will still be available during the period.

KCB Group chief executive officer Joshua Oigara initially announced in 2014 that the lender would upgrade its core banking system from version R8 to version R14 at a cost of $6 million over a 9 month period.

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