Kenya's telco Safaricom is headed for a clash with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.
The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.
The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score at 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.
On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is expected to spark a fresh row with the CCK.
The regulator has tied the renewal of Safaricom’s licence, due before June, to achieving the minimum quality standards and paying Ksh2.3 billion ($26.7 million) .